Online here or via phone at 604-229-1103 Phone lines are open Mon-Sat: 7am-3pm Sun:11am-3pm PACIFIC TIME *fee might apply

Parking will be across the street from the museum. There will be parking attendants to assist with directions. Parking fee is $5.00 per car. Anyone needing special assistance/drop off procedures can access the drop off circle just outside the main gate of the Heritage Park.

Just under an hour the departure is from our Train station at the Heritage Park to the Squamish Estuary and back.

It is about 0.3km from the parking area to the front gate of the Heritage Park. It is another 0.4km from the front gate to the Mac Norris Station house where you will pick up your tickets and Board the Polar Express. You may encounter snow, ice and PUDDLES on the ground during your travels. Please wear appropriate footwear as the weather may be inclement.

Patrons should arrive no later than 45 minutes prior to departure time. So they can pick up their tickets and board the train before departure.

Please no as we want you to experience the movie, it is strongly encouraged to ride the train before entering the "North Pole".

Absolutely, we encourage it. Again, just like the movie, PJs are welcomed and encouraged for the WHOLE family.

Yes there will be at least one emergency washroom available on board for all 300 passengers. We therefore encourage all guests to use the washroom prior to boarding the Polar Express.

Yes there children who have reached their 2nd birthday are full price. Under the age of two will occupy a parents lap and do not receive mug or cookie.

Though our conductors do our their very best to have room for everyone to sit together, If you have purchased a coach ticket, there is no assigned seating and seats are filled on a first come first serve basis. If sitting with your family is important to you, may we suggest purchasing a First Class ticket that comes with assigned seating to ensure you and your family get seats together.

With priority Coach Class, you will receive reserved seats in a Rocky Mountaineer Coach. We have been able to add one extra coach to all departures. Benefit from priority boarding at the same time as First Class passengers.

Yes, Mr. and Mrs. Claus will be in the "North Pole" Saturday 10am-9pm and Sunday 10am-9pm on event days only. There will be an area to line up and meet them. We encourage families to bring their own cameras to capture the special moment.

All tickets on the Polar Express include one (1) ride on the special mini rail ride located inside the "North Pole". Additional rides on the mini rail by donations inside the "North Pole".

Yes, we have a limited amount of First Class mugs available for sale. There may be some closer to the actual event. Please check with the Gift Shop after your train ride.